Jeneleth Salazar – Executive Assistant, Customer Support

I am Jeneleth Salazar. You can call me Jen. I am a graduate of Bachelor of Science in Business Administration Major in Financial Management.

I started my career journey way back when I was a student. We have a subject in school which is “Business Process Outsourcing” and we had an On-the-Job training for this subject. I applied for a Customer Service Representative role in one of the companies of BPO in the Philippines and luckily, I got hired the first time I tried. I ended my OJT after 600 hours and then they decided to hire me as a regular employee even if I am still a student. I got trained and handled US-based accounts. I answered inbound calls and resolved customer inquiries, forwarded calls to relevant teams, if necessary, delivered proactive customer support, followed service guidelines, and maintained professionalism and responsiveness in a fast-paced environment. I may say this is a great platform to start with for me since it opens so many job opportunities.

After I graduated, I tried my luck in applying to what my course is aligned with, which is the Banking Industry. I got hired as a Bank Teller and I worked there for almost 3 years. Working in a bank allows me to learn more about my skills in financial transactions. As a teller, I was the one who processed transactions, including deposits, withdrawals, and bill payments. I handled currency conversions and reconciled ATM transactions. I also balanced daily cash transactions against the system total, uploaded government payments, and processed payroll. I also managed client confidentiality and sensitive financial records with discretion.

After the pandemic, I decided to leave my work in the banking industry because I wanted to learn more about my administrative skills. I got hired as a Customer Care and Administrative Assistant in a Real Estate Company, and after 6 months of working, my superiors decided to promote me as an officer. I handled 7 projects with a minimum of 2,000 units per site. Since this is a housing project, I communicated with different teams handling different sites in different areas. I can consider this as remote since I am usually communicating with them through online platforms only. In this role, I was the main point of contact for clients. I was also the one who created and maintained the master list of the projects that I handled using Excel spreadsheets and calendars for effective tracking and visualisation of completion. I also processed payments and refunds using project management tools and coordinated with finance. I worked there for almost 3 years, then I decided to transition to working remotely as a full-time Executive Virtual Assistant.

I got hired and trained by an agency of Virtual Assistant that caters to US clients. In this role, I was taught to manage travel arrangements, organise and monitor clients’ schedules, handle email management and correspondence on behalf of my clients, process transactions, track delivery/ target milestones, and execute various personal and business-related administrative tasks with efficiency. I landed my first client and worked as a sales representative/customer support. I did mostly administrative tasks with the client and surprisingly, I got accustomed to the culture of this industry, my body clock adjusted easily, and my skills also aligned with the niche that I’ve chosen. I believe that these experiences taught me how to be resilient and proactive and have a ‘can do’ attitude. I am eager to learn more and explore more.

Working from home is different from working in an office, but this provides me the freedom to think freely. It gives me the satisfaction of working in my own space and learning new things about myself and my skills.

I am excited to pave my way into this world of Virtual Assistants. It’s different when you find an industry that could satisfy your needs as an executive who has a heart to serve, it gives me pleasure to provide high-quality service to my clients, and I am excited to serve more.

For a copy of Jeneleth’s resume, please click here.