Jerome Ramos – Customer Service Representative

Hi all! My name is Jerome Ramos.

I’ve been working in the BPO industry for 6 years as a Customer Service Representative, Data Analyst, Chat Moderator, and Sales Representative. However, when the pandemic started, I decided to look for a job that operates virtually as I don’t want to risk my health and any of our household members. Luckily, I was able to land a job last February of 2021 as VA Customer Service Representative. Compared to a BPO setup where everything is spoon-fed from training to production, working virtually was a bit different. Our training only lasted for 5 days and went ahead to taking live calls, chat and email right away. At first, I thought I wasn’t able to make it but when I started to get the hang of it, I realised that I can work independently and I loved it. Aside from a higher paycheck and getting it on a weekly basis, I can say that I improved a lot in terms of my skills. I am more efficient; I can now multitask better and of course, my customer service skills improved a lot.

To add to that, there’s no better feeling working at the comfort of your home, not needing to wake up early to prepare just to end up being late for work because of endless traffic. However, there’s always an ending to a great story. The client I was working for decided to let go of all their Filipino Virtual Assistants as they prefer having employees in their physical office. I didn’t take it negatively because I’ve learned a lot from them and I was able to save a lot of time and money.

As of this moment, I am still trying to land a home-based job and hopefully for the longest time. Especially right now, my wife just gave birth to our first baby girl and as a father I want my child to have the most comfortable life possible. That said, working from home would be really perfect for me so that I can be able to spend more quality time with my family while being productive at work and earning at the same time.

Behind the scenes, I’m a person that enjoys free time watching series or movies and playing online games as well which, I think I won’t be able to do more often since we already have a baby. LOL

For a copy of Jerome’s resume please click here.