Joy Hernandez Mandocdoc – Customer Service, Technical Support and Phone Banking Specialist
Hi! My name is Joy Hernandez Mandocdoc from Quezon City, Philippines.
I graduated with a degree in Mass Communications. Ever since I graduated from college, I have worked with a few companies that are mostly into Customer Service. In my last employment, from 2011 up to August 2019, I was with HSBC Bank. I worked for their off-shore US contact center. I was a phone banking specialist handling general banking inquiries, fraud investigation, credit card disputes, and new account application sales.
Part of the job was technical support as well for internet banking, security device set-up and mobile banking. In some instances, I did admin tasks and research for investigations. It was exciting and challenging. I get to do a “banker’s” job even if I am a Communications graduate! Every working day was a learning experience. It’s liberating to learn new skills and understand the technical world of US banking. I just had to leave the company due to a family emergency I had to attend to.
After I left HSBC, I realised that I can still find opportunities for myself even while at home. And that’s when I decided to transition to Virtual Assistance. Being a newbie, I know that I needed to learn the skills. I enrolled in a Freelancing course for Virtual Assistance. It was indeed worth it. Doing Web Design, Social Media Management, Content Marketing was a lot of fun. It was completely different from what I used to do in the corporate world.
I know I still have a lot to learn. But like a sponge, I am capable of learning new tools and skills to be the best VA. I may lack experience but with my dedication and motivation to succeed, like in my previous jobs, I always give my 101%.
I believe that skills can be learned given the right opportunity and the chance. I always work with integrity and I always take pride in making sure that I always complete my tasks on time. I am committed to always give my best in every job. With my experience and strong work ethic, I would be an asset to your company.
For a copy of Joy’s resume please click here.