Myrlo Torres – Customer Service Support
My name is Myrlo Torres. I am the youngest among three siblings. And I must say, I grew up privileged. However, at the early age of 23, I became a father. With this new role, I realised that I can’t have my parents help me out financially all of the time. This motivated me to work hard not just to achieve my dreams, but most importantly, to be able to provide a nurturing home for my growing family. However, life doesn’t always work out the way we plan it! My first marriage fell to pieces. This adversity has shaken my core and my beliefs, but it taught me to be strong and to be positive for my kids. At present, I am happily living with my girlfriend and we have kids of our own as well.
In my spare time, I enjoy playing basketball with my friends. I join different basketball leagues as this game helps me destress and clear out the toxicity of the everyday work hustle. My favorite basketball player is Steph Curry. I’ve always been a fan of him even before he earned his super-stardom. He may not be that great of a player to some and he may just be a show-off to others with his excessive display of long 3-pointers, but one cannot discount the fact that despite his small stature (for an NBA player, that is) he was able to lead his team to the championships. He shies away from the spotlight and sees to it that his teammates share the limelight as well. He is a natural at leading his team and that’s the reason I look up to him.
I started out as a Customer Service Representative and with sheer hard work and determination earned my way through to the position of a Coach. Working for the past 12 years in the BPO industry has taught me that there’s so little you can teach to a person who believes they know everything and so much you can impart to a person who is open and willing to learn. Even with over a decade of experience in this industry, I can say that there’s still things I have yet to catch onto, especially with the fast-paced evolution of technology. But with continuous reassessment of my skills and abilities I am able to meet the high demands.
I may not be the brightest star, but I am confident that with the knowledge and skills I have gained over the years and with my hard-working attitude, I will provide premier quality service to whoever I will be working with.
For a copy of Myrlo’s resume please click here.