Team Lead

Jhipper, a skilled Team Lead, Workforce Management Specialist & Data Analyst, leads cross-functional teams, enhances workflows, and ensures goal achievement.

Thea specialises in customer service, digital team leadership, and process improvement, ensuring seamless support and enhanced client satisfaction.

Irene specialises in customer support for drop shipping, resolving inquiries via email, chat, and calls while ensuring SLA compliance and product expertise.

Chinyere is an enthusiastic and results-driven professional with extensive expertise in lead generation, cold calling, sales, customer support, data administration, and overall administrative operations.

Claudess holds a BS in Education major in English and is currently studying Master of Arts in Education major in Behavioural Problems. Claudess has worked in the BPO industry since 2012. She was a Team Leader, and managed, trained, and ensured each team member reached their full potential within the organisation.

John has been in the Customer Service Industry for 7 years. He has excellent knowledge of MS Office applications, Avaya Proactive Contact, Dialpad, Google Suite, Zendesk, and CRM's and is also knowledgeable in creating process procedures.

Ethelgine has worked in the BPO Industry for over 15 years with 8 years of experience as a supervisor. She has a passion for dealing with people and enjoys working to a set, organised structure where maintaining confidentiality is essential.

Christine studied AB Communication Arts back in college. She has a background in Marketing (Email Marketing and Social Media Content), virtual assistance, managing teams, event coordination and much more.