Precious Belle Salvacion Rivera – Customer and Technical Support
Hi everyone! First, let me formally introduce myself. My name is Precious Belle Rivera; you can call me Precious as that is what everyone calls me.
I am a college undergraduate with units in a Computer Secretarial course. It was very sad that I was not able to finish my studies because, as what the elders are saying, “Education is the key to success”, but it’s not really like that. Let me tell you my story of how I changed my perspective in life.
Being an undergraduate in college was quite difficult because there’s only a few companies here in the Philippines that will want to accept you, but that did not hinder me from applying for jobs. I always told myself to just be myself and to do my best in everything. “There is a first time for everything”, and from that, my point of view in life changed.
I did my best at my very first job interview and luckily, I got accepted to that company. It was a manufacturing company. I worked as an Office Staff Member and my tasks were filing the documents, monitoring the incoming and outgoing of the materials from China and Taiwan to the Philippines, and vice versa. I input large numbers of raw materials into the system. At first, I thought I couldn’t do it because I was only 17 when I started working, but I did my best to be good at work. I learned everything that I needed to learn and eventually, after working with that company for a year and 10 months, I decided to move forward with my life to take the better opportunities that are waiting for me.
That’s when I landed in the BPO industry. I was a Customer Service Associate and Technical Support Associate. My tasks were handling inbound calls, making outbound calls, (mini) up-selling and I also handled emails and live chats. It was very fun and exciting to learn and do new things and stepping out of your comfort zone.
I have worked in the BPO industry for over 2 years, I know that a lot of people will say, “You’ve only been in the BPO industry for 2 years, do you think you know a lot in life or this field?”. Let me tell you, it’s not about how long you’ve been in the industry, but it’s about the experience that you had for that amount of time. I have skills that other people may not have and I know myself that I have something in me that no one else has, and I am holding onto that. Every person has their uniqueness.
Being a part of the BPO industry was quite overwhelming at first because you have no idea of what’s going to happen; how am I going to assist the customers? How am I going to do this and that. There were lots of questions in my head, but I always tell myself, “You can do it, there’s a first time for everything”. After 3 months of joining the BPO industry, I became an Agent of the Month for 3 consecutive months!
Imagine, your fear becoming your greatest strength is a great achievement!
Living my life by myself and supporting myself at a young age helped me a lot in life. I became mature, responsible and I became reliable. It also helped me to become a strong person. The saying “Education is the key to success” is somewhat true, but let me tell you something, the key to success are hard work, determination, willingness and never be afraid to face every fear and challenges that go on your way to success.
I may not have any experiences in this field yet, but I am always open to changes, I adapt to change easily, I am always willing to learn everything that I need to learn, after all, there’s always a first time for everything.
Thank you so much and I am looking forward to working with you and make a great team!
For a copy of Precious Belle’s resume please click here.