Roma Maullion – Administrative Assistant, Customer Service

roma-glace-maullion-vaI am Roma Glace or you may call me Roma for short. I have worked in the BPO industry for almost 5 years. I started as a customer service support for Sprint, a US based telecommunications company, where I got designated at collections/finance department. Because of my superb performance and achievements, I got promoted to being an SME (Subject Matter Expert) and admin tasks were added to my role. The experience was fun and exciting, and working with a team helped me enhance my leadership, critical and analytical thinking, and interpersonal skills.

Just recently, I joined an online boot camp where I learned the following:

  • Product Research
  • Product listing and sourcing
  • Creating product descriptions
  • Drop shipping
  • Order fulfillment
  • Bookkeeping using QuickBooks and Xero
  • Basic graphics designs using Canva

I have experienced making reports and presentation using MS Office, update database in CRM, and can work using Google apps like google docs, spreadsheet, calendar, forms and drive.

I understand that I might be working with different clients, given tasks that I am not used to and tools that I have no knowledge of but I will make sure to do my research, familiarize myself and improve so I can be an asset to the company. And I think my motivation and determination in making myself productive will lead and drive me to provide quality work that would be beneficial for the company and my career.

roma-glace-maullion-vaI believe that I should not stop learning new ideas and skills and must continuously improve so I am attending webinars and watching different YouTube tutorials during my spare time.

I am very keen on details and accuracy, a problem solver, goal setter, fast learner, passionate, reliable, can work independently, dedicated to what I do, resourceful and can make decisions on my own that’ll benefit my client. I am someone who has the “can do” mindset and delivers high-quality output.

When finding work, I always look for opportunities to grow long term and improve my professional career. I will make sure to be a client’s “gem” and prioritize your sake, aims and goals. These skills and qualities that I have can be my leverage in the VA industry and can be used for the client and company’s advantage.

I’m looking forward to helping you succeed and at the same time making it easy for you. Let’s work together and make our dreams come true.

For a copy of Roma’s resume please click here.