Ailea Florence Aquino
I am a Virtual Assistant with an extensive experience in Administrative Assistance, Marketing, Sales, Customer Service and Business Development.
I am a Virtual Assistant with an extensive experience in Administrative Assistance, Marketing, Sales, Customer Service and Business Development.
I guess you could say I am a hard worker who is self motivated and dedicated to growing. Needing a Super VA… I might just be that person! I can help you with Customer Service, Technical Support, Sales and Marketing (and Lead Generation), Social Media, Management of CRM’s, Coaching and even Market Research.
I have over 10 years experience in outsourcing… I can assist you with sales, management, team coaching and handling. I have worked in the areas of Quality Assurance – monitoring agents and supplying assessments, Customer Service – assisting customers with inquries, and Sales Training – creating manuals, and recruiting and training agents. I have a Bachelor of Science in Computer Science and understand what it takes to make a successful organisation grow as I have owned an managed an Electronics Store.
I have worked in the BPO industry for nearly a decade – mixing with difficult cultures and adjusting to individual requirements. I have been a Customer Service Representative, Quality Assurance Specialist, Recruiter, Technical Support Officer, and Admin Support. I have managed teams, coached, and even worked as an ESL tutor for Chinese students. I can work with minimal supervision, and I am reliable, flexible and customer-driven.