Marvin D. Mahilum – CSR and Administrative Assistant

marvin-mahilum-formalHi, I’m Marvin – but people call me Tyrone as my nick name. You can also call me Vin, which is short for Marvin.

I am an undergraduate of BS Computer Science. My dream was to really focus more on programming and IT related stuff, but things turned out differently when I stopped studying due to the needs of my family. So I decided to work in the BPO industry as a Customer Service Representative.

I can say that I have been successful with my career in BPO for the past 9 years. Working in a call center was fun. The mix of cultures, the learnings and the people I work with are all amazing.

I’m a 9-year customer service supervisor – I’m called that because ‘analytical complex problem solver’ is not an official title. 😉 I live and breathe customer service and have already turned relationship building into my lifestyle.

Other than that I had been a Quality Assurance Specialist for 1 year and 11 months, giving me the advantage on analytics and QA support. I am also well versed in the specialties below that I have developed through my daily work experience:

  • marvin-mahilum-vacationAdministrative Support
  • Recruitment and Sourcing
  • Customer Service (for Billing, Sales, Retention and Collections)
  • Technical Support (for Video, Home Phone and Mobile)
  • Back office support
  • Transcriptions
  • Management
  • Leadership
  • Coaching.

I have also gained a lot of experience outside of BPO as I once worked part time as an ESL tutor for Chinese students.

You will love working with me because you’ll get value from a result oriented, flexible and customer-driven professional that can deliver. Overall I am an ideal VA that can assist with customer service, office and administrative, events planning and management and other personal VA related tasks. On top of all the skills that I gained within my BPO days, I also have reporting and leadership skills.

When you hire me you’ll be getting a highly skilled VA who can work with minimal supervision, and who has the skills to help you with your daily needs.

With Utmost Respect,
Marvin 🙂

For a copy of Marvin’s resume please click here.