Clarence Dela Vente Co – Virtual Assistant, Billing and Sales Representative

At 18, I found myself stepping into a role that felt both exciting and intimidating—admin support at a hotel in Malate, Manila. This is definitely the biggest risk and adjustment I took on my life knowing that I’ll be living all by myself for the next few years. My job was to be the backbone of the operations, ensuring paperwork was in order, schedules were managed, and the front office ran smoothly.

It was my first real job, and I was determined to prove myself. I quickly learned how to juggle multiple tasks—coordinating bookings, updating records, and handling guest inquiries. There was a sense of pride in seeing the day flow seamlessly because of my efforts behind the scenes. One moment that stands out was when I helped resolve a double-booking issue for a family visiting from abroad. Seeing their relief and gratitude reminded me of how impactful my role could be.

But more than the technical skills, it was the interpersonal side of the job that stayed with me. I learned the importance of clear communication, staying calm under pressure, and always having a solution-oriented mindset. Those lessons became the foundation for the next chapter of my career.

When I turned 19, I decided to transition into the BPO industry. It was really a huge step for me, but I was ready for the challenge. My first few weeks consisted of training sessions and late-night shifts, as I adjusted to the fast-paced world of customer service. My first live call was nerve-wracking—I remember my voice shaking as I greeted the customer. But I soon found my footing, drawing on the skills I’d developed at the hotel.

The BPO world taught me resilience. There were days when I handled dozens of calls, dealing with everything from billing inquiries to technical issues while proactively selling products and services to them. Each interaction required patience and empathy, especially when speaking to frustrated customers. Over time, I realised how much I enjoyed problem-solving and turning a difficult call into a positive experience.

Now, as I continue in this industry, I see how much I’ve grown since my days at the hotel. The transition from admin support to a headset-wearing, problem-solving professional has been transformative. I’ve become more adaptable, confident, and focused.

This journey isn’t just about the jobs I’ve held but about the lessons I’ve learned along the way. It’s a story of growth, resilience, and the determination to keep moving forward. As I look ahead, I’m excited to see where the path of virtual assistance takes me next.

For a copy of Clarence’s resume, please click here.