Jedeah Bravo – General Virtual Assistant

Hi, I’m Jedeah, also known as Didi. In my first job as a call center agent, I learned a lot about working within a fast-paced environment to collaborate with my colleagues and learn to multi-task, such as receive calls, set appointments, and confirm appointments.

After my first BPO company, I was transferred to another BPO, and here I was able to combine the things I learned from my previous company to improve my performance. I handle challenges from different accounts and manage them well to provide quality services.

I managed to grab an opportunity and apply as an assistant secretary in a local notary public, where I deal with others concerns. Here I manage different types of people with different types of concerns and paper reports. I also learned real estate and earned commissions for every closed deal. I did a part-time job for a company that I can’t disclose. I assist with different types of accounts, do computations for agents salaries, and do bookkeeping for the company.

I also worked with a company wherein I coordinated schedules for salespersons, ensuring the appointments were set timely and efficiently. Here I do meetings with the managers, I also present product presentations and business presentations, do planning with the team and manage the leads, track clients, and engage leads through social media platforms like Facebook ads, the meta business suite, Marketplace, Instagram, and TikTok to ensure leads become sales. I also prequalify new associates; I believe that saves time for the company. Here I do follow-up emails, call scheduling, and managing calendars to ensure smooth communication.

Over the past 8 years, I have honed my skills in handling customer enquiries, managing complaints, and providing solutions that meet customer expectations. I pride myself on my ability to remain calm under pressure, empathise with customers, and maintain a positive and professional attitude, even in challenging situations.

I have worked with different companies wherein I can use my experiences to provide invaluable support to your team, contribute to our mutual growth, and help exceed the company’s goals. I am not just looking for a job, but a long-term partnership where I can forward value and stability.

I am genuinely excited about the possibility of becoming a part of your team. Looking forward to hitting the groundwork running. Thank you

For a copy of Jedeah’s resume please click here.