John Vincent A. Caalim – Customer & Technical Support
A Customer Service Dad…
My name is John Vincent Caalim and I’m 32 years old. My friends and colleagues call me Vince. I’m a proud father of 4 wonderful and lovely kids.
I am a nursing graduate from Dominican College San Juan City, Philippines. However, due to life’s circumstances, I was not able to practice my profession. I don’t have regrets though and I did not have second thoughts of starting my career in this profession.
I’ve been working in the BPO industry for 7 years now handling customer service and minimal technical support. I can say that I have a set of skills that can give customer satisfaction and experience that they will never forget whenever they contact the campaign I have handled before.
I started my call center career in 2008 and since then, I was able to build my knowledge in handling customer’s queries. I have handled various campaigns including retention program for our local telecommunication service, billing processing for websites from our clients, entertainment services like cable TV, internet and telephone internationally and travel campaigns for leisure and business from different countries.
For 7 years of my existence in this challenging environment, I can say that everything is built to last. Working in a call center does not only give you good compensation to support your family, but it also gives you an extended family which will help you grow and teach to take care of your job.
I’ve heard a lot of negative feedback from people that call center agents have the easiest job that we could ever find here in the Philippines. Well, sometimes I agree with them because of companies that are hiring every month. The only issue that I have with those people who are degrading the profession is that they do not really understand what it’s like to work in a call center. We always put our energy and emotions into our work whenever we receive a call. We have to exert effort in order to help our customers with the best that we can.
The only reason why I left the call center workplace is that my children are not getting any younger. I wanted to change my career path to Virtual Assistance, staying at home while earning to support my family and also being able to spend time with my children while I still have the opportunity to do it.
For a copy of John’s resume please click here.