Noli Emmanuel T. Año III – Customer Service and Administration

noli-ano-profileNoli Emmanuel Año – from city boy to farm boy onwards – climbing the ladder one step at a time.

I began my career as a Farm Manager for the family business after I graduated from college in 1991. It was my first exposure in handling people and working on farm projects such as growing sugarcane for export, growing fish in the fishpond for family consumption as well as selling some to close family friends.

Living on the farm is a bit hard since it’s from the city and the comforts of urban life cannot be seen there.

I am a detail-oriented, flexible and results-oriented individual consistently praised as efficient, detail-oriented and dedicated by my co-workers. I have developed a skill set directly relevant to dealing with people from different cultural backgrounds. I am highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

I graduated with a degree of Bachelor of Science in Commerce with Business Administration as my major and am accustomed to SWOT Analysis when I was in College. I also have a degree in Bachelor of Laws for my post-graduate noli-ano-vacationstudies from the University of St. La Salle, Bacolod City. I have also studied and earned my certificate in Fraud Detection and Management with the International Institute of Certified Forensics Professionals.

Due to the education and training I received, I believe I have learned how to correctly communicate with others whether in writing or in speech.

The experiences I had in the companies I had worked with has given me a keen sense of understanding of how to properly deal with all kinds of people from different walks of life.

My first corporate role, after I left the farm (as I didn’t want to be a farm boy all my life), was a Corporate Sales executive. I had to sell landline services of the direct competitor of the Philippines’ flag carrier communications company. It was a mixture of sales, customer service, merchandiser, promoter and partying as at times I had to attend drinking sessions with “big bosses” of different national companies as well as that of the company I worked for.

Since that life was totally draining on my health and finances, I had no choice but to leave and develop my career path elsewhere so I could achieve the human need of self-actualisation, a need clearly defined in Maslow’s hierarchy of needs.

I was an HR Specialist and Team Lead rolled into one, catering to the specific account of US Airways. I was able to put my knowledge in the field of law to good use. Other work exposure included being back-office credit support and a retail banking specialist focusing on customer service for JP Morgan and Chase Bank.

Life has a funny way of squirming itself around the loopholes of time and the experiences one should go through.

For a copy of Noli’s resume please click here.