Redeem S. Ricardo – CSR, Social Media and Administrative Assistant
My name is Redeem Ricardo. I’m 25 years old and I’m the father of a 1-year-old kid.
I am an undergraduate of Information and Communications Technology. My father died when I was young, so I had to step up and started looking for a job to support my family while studying at the same time. I eventually had to stop my studies when I was hired as a Customer Service Representative in one of the biggest BPO companies here in Davao City, Philippines.
I worked in the BPO industry for 6 years. I was responsible for inbound and outbound phone calls, email handling from existing and non-existing customers as a part of the customer service department. I prioritised customer satisfaction and efficiently resolved any conflicts. I take pride in my work and strive to maintain a friendly and professional manner at all times.
When it comes to customer service, I was trained in AT&T for years as a customer service representative and later on was promoted to a Retention Specialist, therefore responding to emails, and establishing customer’s needs.
When my kid was born, I decided to quit my job in the BPO industry and started earning money at home by working as a General Virtual Assistant. The tasks that I’ve experience working on were:
Draft documents, memos, emails and prepare reports when the need arises.
Handle all customer inquiries and complaints via email.
Maintain utmost discretion when dealing with sensitive topics.
Assist the client with all his social media accounts.
Responsible for addressing concerns on all social media platforms whether it be on the comment section or the message inbox.
Check daily availability of the products on Amazon and Shopify.
Assist the client on Amazon.
Watch over the many chat campaign.
I have experience utilising productivity tools such as CRM, Zendesk, Reply Manager, Quickbox fulfillment, Many Chat, Slack, Google platforms (Google docs and Google Sheets) and MS platforms (Excel, Word, and PowerPoint), etc. The customer service training I had for years from the BPO industry was an advantage for me when tasks involve feedback, reviews and email management in Amazon. Google docs, Google sheet, MS platform utilization such as excel, word and powerpoint is not a problem since I’ve been constantly using it. I can create simple tables, graphs and add formulas but haven’t tried pivot and vlookups but I can look that up on YouTube or over the internet.
Rest assured, I am a fast learner. If you give me a brief overview or basic procedures on how the tasks are done I will do it for you.