Dianne Azarcon – Recruitment Officer

Hi! I’m Dianne. I don’t have a nickname so you can just call me Dianne.

I am a college undergraduate with 3 courses which are Information Technology, Electronic Communications & Engineering and English major. The reason why I never finished any of my courses was because during that time, I wasn’t sure of what I really wanted in life, until I became pregnant at the age of 20. That was when I became purpose driven. I wanted to be a good role model for my daughter and this is where my experiences came in.

If you don’t have a college degree in the Philippines, your only chance in life is to work in the BPO industry and that’s where I started.

At first, I learned that the most important skill you need to acquire if you want to be in the BPO is Communication. I’m just glad that I grew up watching English documentaries that helped me broaden and enhance my English speaking skills. I also joined a few debates and extemporaneous speaking contests back in college.

When I landed my first job, I thought it would be easy since as all you need to do is communicate. But I was wrong! Being in the BPO industry requires you to be flexible since you will also handle billing, retaining customers, providing technical support and multitasking. This is where I learned to be patient, calm, analytical and very professional. There are customers who would speak profanity to you but you have to still make them feel that everything is okay and that you understand them.

When I had the opportunity to work for other companies, I was able to acquire additional skills and meet people that helped me become more sensitive in life. I am currently working as a Recruitment Officer and my job responsibility is to screen people based on skills, attitude and experience. I also discuss with candidates their job offers – and my role needs you to be a detail-oriented person so you can set proper expectations at the same time. It’s a crucial task but exciting at the same time because I love to see people create better lives because of the opportunity given to them.

It is important that I maintain compassion, respect, integrity and resilience. I also believe that when you’re driven to reach a certain goal, nothing is impossible.

I’m looking forward to helping you succeed in your goals at the same time making it easy for you.

For a copy of Dianne’s resume please click here.