Ana Ababon – Customer Service Representative

Hi, my name is Ana Carina Ababon. I graduated with a Bachelor’s Degree in Business Administration major in Financial Management.

After my graduation, I volunteered to serve as a full-time missionary in our Church for 18 months.

After my voluntary services, I got my first job as an Administrative Assistant for 6 months. In my first job, I was nervous and excited at the same time. Finally, I can start my career path. But due to the pandemic, I could not continue my career as an Administrative Assistant. Because of some restrictions.

Then, I found another job that allows a work from home setup. I worked as a Customer Service Representative for 6 months. This is my first time working for BPO companies.

I thought working as a Customer Service Representative is easy, you just need to resolve all the problems of the customer or offer them a product. Unfortunately, it was not. There are challenges that you will encounter.

But working in BPO companies is a great experience for me because I learned a lot especially how to assist and help the customers with their concerns and problems. I also developed more skills like Technical skills, Problem-solving skills, Persuasive speaking skills, and improved my English Communication Skills.

After working, I teach the youth in our church for almost 2 years.

Also, I attended some of the training sessions where I can improve my skills and gain knowledge as well. That I can contribute more to my next job.

And this team, I review and research that Virtual Assistant Team has many of the VA’s that I see featured on the website. And receive requests for VAs from current and new clients daily.

And right now, I am doing my best in preparing to be part of this Virtual Assistant Team.

For a copy of Ana’s resume please click here.