Antonio Balagosa Jimenez – CSR and Team Leader

As a child, I always wanted to become either a priest or a lawyer. I entered the seminary for 5 years but eventually left when I fell in love. What else could I do? I was just a lover and I won’t deny myself for it. So then I proceeded to the college of law, graduated – but never made it to the bar examinations. These experiences taught me the invaluable lessons of acceptance and letting go. I had to look for other options in where I could excel and be the best of what I could be.

I have been in the BPO industry for over 10 years. I started as an agent and found my way to be on the top of my craft. I was promoted as a Subject Matter Expert, as a QA Specialist, and then as a Team Leader.

I supported billing and technical support for telephone, cable and internet companies, chat support for a transportation application and dating website, financial advisor for a bank, performed outbound services for medical insurance, home improvement, debt settlement, merchant loans, vacation packages, solar and renewable energy, etc. With these experiences, I developed a culture driven by respect, commitment, and passion in the roles that were given to me.

I want to work at home so I can be more productive and spend more time focusing on my job, rather than preparing for work and commuting to and from the office which consumes more than two hours each day. By working from home, I hit the ground running sooner and get more done in less time. Plus, there are no delays due to traffic or weather conditions, so I can work consistently regardless of the external factors.

Though I value my professional relationships, I do my best work when I’m alone in my home office. I have more control over my environment and can actively prevent distractions and stay focused on my tasks. Working from home will highlight how I value integrity, independence, and accountability. I would like to bring these attributes to the table.

I can plan, strategise, and prioritise. I also anticipate the challenges and opportunities that deserve my attention. At the end of the day no matter how you slice it, we are doing business. Regardless of my task, I must deliver what is expected from me. All I need to do is to be the best of myself and prove that I can do it. I strongly believe that I can do the job simply because I CAN DO IT!

With a high regard for QUALITY let us further promote our expertise.

For a copy of Antonio’s resume please click here.