Danavie Refran – Appointment Setter, Customer Service

Hi, My name is Danavie Refran, but you can call me Dana. I am a single parent with 2 lovely boys. I graduated with a Bachelor’s degree in Commerce Major in Internal Auditing. I have experience working in the bank during my On-Job-Training back in college.

After graduating, I started working in the BPO industry handling different accounts like Telecommunications and Health Insurance. It was really exhausting going to work every day, dealing with traffic, and having not much time with my kids. Because of this, I started my own business.

My business was bottle washing and one of our clients was San Miguel Corporation. It was a huge business and ran for years, unfortunately, it didn’t end well. But I didn’t stop there, especially since I have a family to support. That’s when I started my freelancing journey. To be honest, it was actually difficult at first, especially since most of the clients are looking for Virtual Assistants with experience and I have none. I worked in the BPO industry and managed my business and being a Virtual Assistant is really different.

Luckily, a friend of mine helped me to have my first client. I didn’t hesitate and grabbed the opportunity. I was very happy to have my first direct client from China. I started as an ESL teacher. I taught English to kids ages 3-to 18 years. It was challenging because most of them can’t speak English and I have to be really patient about it. I may not be a teacher by profession, but I am the first teacher of my children, so teaching other children is easy as long as you love what you do.

I enjoy what I’m doing because at the same time I can spend more time with my family, but I didn’t stop there, as an individual, I have to grow and learn more. I still looked for another job where I can grow and that’s when I was hired as a Virtual assistant in Real Estate. I am grateful to the company for hiring me and giving me an opportunity to show my skills – to show how reliable and dedicated I am.

Aside from doing phone work, I also do administrative tasks, like reporting, emails, chats, and marketing. I have been doing it for more than a year and it has greatly improved my skills. I have an admirable persuasive quality to handle customers over the phone. I’m very flexible and can adapt to any changes. I’m hardworking especially since I am a single mom and I always have a long-term goal, where I can grow with the company, continue to learn, and contribute as much value as I can. Working from home gave me much freedom with my time, and I was able to spend more time with my children and see them grow.

For a copy of Danavie’s resume please click here.