Marted Gran Serino – Inside Sales Associate, Virtual Assistant, Operations Manager

Hi, I am Marted Gran Serino, but you can call me Marted. I graduated from Mindanao State University–Iligan Institute of Technology with a degree in History, earning the highest honours as Summa Cum Laude and receiving the Gawad Chancellor’s Award for Academic Excellence. My career path, however, led me to roles in sales, administration, and virtual assistance, where I found my passion for creating efficient workflows and supporting businesses in achieving their goals.

I started my career in lead management and data entry, where I handled customer relationships and streamlined processes. Over time, I moved into roles that involved more responsibility, like managing real estate leads, social media content creation, and administrative tasks. I’ve worked with various tools like CRMs, Google Suite, Microsoft Office, and Canva, which helped me build my technical expertise and adapt quickly to new platforms.

In my most recent role as an Operations Manager, I oversaw daily workflows, managed executive schedules, and improved processes for better team efficiency. I also worked closely with clients and team members to align goals and deliver results. These experiences taught me how to lead with clarity, communicate effectively, and stay organised even in fast-paced environments.

While I am proud of my strengths—attention to detail, strong organisational skills, and the ability to multitask—I am also aware of my areas for growth. I tend to focus deeply on perfecting processes, which sometimes slows me down when tasks require quick turnarounds. However, I see this as a learning opportunity to balance quality with efficiency, and I am actively working on improving this.

I enjoy the variety of tasks in virtual assistance, from coordinating schedules to crafting creative content and ensuring smooth operations. What motivates me most is the satisfaction of solving problems and making clients’ lives easier. I take pride in being reliable and proactive, always ready to take on challenges with a positive attitude.

Working remotely has given me the flexibility to excel professionally while managing my personal life. I’m eager to continue growing in this field, learn new skills, and contribute wherever. As I always say, Padayon!

For a copy of Marted’s resume, please click here.