Rudilyn Juntilla – Customer Service Expert, Appointment Scheduling Specialist

Hi, I’m Rudilyn Juntilla, but you can call me Pao. I’m a proud single mom of two wonderful kids—a 13-year-old son and a 9-year-old daughter. I hold a Bachelor’s Degree in Biology from the University of the Philippines – Mindanao Campus, and I’ve also completed a 6-month Extensive Caregiver Course at the Philippine National Red Cross. Additionally, I’m a Licensed Professional Teacher with a major in Biology.

After graduating from college, I chose a different career path and entered the call centre industry in 2006. Since then, I’ve worked in various call centres and held multiple positions, with a primary focus on Customer Service Support.

I had spent my career in the corporate world, so when the pandemic hit in 2020, I thought my life would fall apart. However, life often takes unexpected turns, and what I didn’t foresee was just how fulfilling, stress-free, and enjoyable working from home could be. Through a referral from a friend, I began my freelancing career as an Appointment Setter for the American Diabetic Network. In this role, I made 70-100 follow-up calls to medical professionals daily, dispatched up to 75 prescriptions via fax, and entered lead data into the CRM to optimise sales tracking. It was incredibly rewarding and stress-free, especially with a small team of just 9 people. I was also earning more than in my previous corporate job, all while avoiding the daily commute and the need to dress up for work. Over time, I gained experience in various areas, including customer support, sales, cold calling, data entry, and retention support.

I am proficient in various CRM systems and communication tools, allowing me to maintain organised records and streamline operations effectively. I excel in both independent and team environments and take pride in fostering a positive work culture by sharing my knowledge with colleagues. My strong communication skills, attention to detail, problem-solving abilities, and passion for helping others make me an ideal candidate for the Virtual Receptionist position.

Throughout my career, I’ve learned that truly understanding a company’s culture and environment is crucial. A positive attitude, consistently giving my best, and taking accountability for my work are all key factors in achieving success. My dedication and commitment to my responsibilities, along with my willingness to understand challenges, ask questions when needed, and take ownership of delivering results, not only contribute to my personal growth but also foster a collaborative and supportive workplace.

As a single mom of two, I recognise the importance of being there for my children while also providing for them. The flexibility of remote work allows me to give them the invaluable gift of my time. This work environment benefits both me and my children, and I am fully committed to succeeding while working from home. I am committed to growing in my career and continuously learning new skills and knowledge. I aim to better myself so I can apply these lessons not just to my work, but also to my life as a parent. Balancing my professional aspirations with my family responsibilities is a journey I cherish, and I believe it makes me a more compassionate and dedicated employee.

For a copy of Rudilyn’s resume, please click here.