Charisse Malaras – Accounting, Customer Service Representative

Good day! My name is Charisse Joy Malaras.

I have over five years of work experience in customer and admin support. I am a graduate of Management Accounting. I have always been open to learning and giving my best to have a better result in everything I do. I am an experienced Invoicing Specialist with a demonstrated history of working in the information technology and services industry. Skilled in SAP Business One, Accounting, Accounting System, Siebel, QuickBooks, Monday.com, Calendly, Slack, Invoice processing, and Administrative support

I’ve always worked with a long-term commitment in mind. In the previous company I worked with for over five years, I started there as a Customer Support Set-Up Specialist where I was assigned to a project that aims to have a smoother process from ordering to invoicing. I performed data clean-up in the system and as well as data entry to ensure consistencies across all the systems.

After that, I was endorsed in a regular position as an Invoicing specialist. As an invoicing specialist, I was tasked to audit, process, and send SAP Financial invoices making sure everything is good before it will be sent out to the customer such as the documents are complete, the tax calculation is correct and other requirements that the customer requires. I also coordinate with different teams such as Accounts Receivable, Audit and Tax team, and Accounting to ensure proper controls are observed and complied with.

Most importantly, I serve as a secondary point of contact for the customers should there be any issues or concerns related to their service billings and other related matters. I also do ad hoc tasks such as preparing and sending reports to the customer and other departments as per request, and other admin tasks.

I then became a Virtual Assistant for a Facebook account which was primarily responsible for Customer support to respond to the messages and comments from the customer about their products. I send daily and weekly reports.

With these experiences and skills set I have, and most importantly my work ethic, I am excited to be able to impart assistance to individuals, entrepreneurs, and businesses to help them achieve their business goals.

I love reading inspirational books during my free time to gain additional knowledge and make myself relax. I also play badminton whenever I have free time during weekends

Thank you for the time and for reading my story. Hope to hear from you soon. Thank you and have a good day!

For a copy of Charisse’s resume please click here.