Dannisse Marie Cabañero – Virtual Assistant, Customer Service Representative

Hi, my name is Dannisse Marie Cabañero. You can call me Dann, for short. I graduated with a Bachelor of Arts in Political Science, and I am a mother to my only daughter. I have been a virtual assistant for an e-commerce business for the past 3 years, and I have been doing customer support, online store management, creating product listings, data entry, Etsy management, basic graphic design, email management, and many more. But before becoming a virtual assistant, I was a customer support representative for almost 5 years for an American and Australian telecommunications company.

At first, I was surprised and amazed at how different the culture is between being a virtual assistant and working in a call center. To be honest, it hasn’t been very easy to work in the BPO as the commute to work is stressful and my duties and responsibilities as a customer service representative are different. My tasks were to answer incoming calls, resolve billing issues, handle customer complaints, retain customers, upsell product packages, handle troubleshooting issues, set up payment extensions, and even make outbound calls if necessary. There were a lot of challenges along the way, but those did not make me weak; instead, they made me resilient and reliable.

After being in this industry for quite some time now, my goal is to find a job that allows me to perform to the best of my abilities while still maintaining a healthy work-life balance, as we know that most of the time in telco companies, we do not have a hold of our schedule. Working from home also allows me to be more productive and efficient. It has given me a sense of fulfillment as a first-time mom, as I can now continue my career without compromising my family’s quality time.

Also, my workplace values are the same as my personal values, so working remotely will never be a hindrance for me. I will always value diligence and commitment, as I want my colleagues to know that they can depend on me to accomplish any work. With those years of being a virtual assistant, I have also been able to work independently, so I can assure you that adding me to the team will be a good decision as I can function well with less supervision.

I strive to do well in each job that I take to further advance in my career and use all my acquired knowledge and skills in life as well.

For a copy of Dannisse’s resume please click here.