Esperanza Villena – Senior Sales Executive, Virtual Assistant

Hi there! I am Esperanza Villena, commonly and fondly called “SP” by family and friends. I assume the role of the primary financial provider for my family, and I am a proud mother of two wonderful children. My academic journey culminated in the acquisition of a Bachelor of Science degree in Accountancy from Baliuag University, Philippines in 2009.

Commencing my professional endeavours, I took on positions as an Accounting Associate in an Accounting Firm. The experience that I gained from this job helped polish my skills when it comes to tax preparation and audits for a wide range of clients while managing financial records with efficiency. I also demonstrated my ability to apply accounting principles to various industries by tracking revenue, controlling expenses, and handling royalties.

Subsequently, I embarked on a seven-year tenure in Singapore. Through this, I honed my expertise in sales, marketing, and customer service. However, the onset of the pandemic prompted my return to the Philippines. I transitioned into the role of a Senior Sales Executive within a banking and Insurance institution. With this job, I was able to help and support my clients in terms of effective financial planning and investments, and this sharpened my communication skills since I am engaged in daily conversation in both written and verbal transactions. I was able to discipline myself to pay full attention to details.

Since 2023, I have traversed the virtual landscape as a Virtual Assistant. With confidence and knowledge. I specialise in Sales and Customer Support while engaging in diverse responsibilities that range from client interaction to this is for backend operations and promotional endeavours. I established my experiences through client administrative support, data entry, handling calls, email and calendar management, appointment setting, and a lot more.

More so, I espouse a commitment to continual self-improvement. I am a willing learner. My proficiency in rapid learning, thorough attention to detail, and versatility in terms of executing various roles within the virtual field have tangibly placed me as an exemplary virtual assistant. Whether functioning independently or collaboratively within a team, I am adept at going through multifaceted responsibilities with 100 percent accuracy for the tasks I am expected to fulfil most of the time.

In my pursuit of professional success, I adhere to the paramount importance of integrating into the structural culture. As I embody such a positive demeanour, assume accountability, solicit guidance when necessary, and face challenges with enthusiasm, I can present such guiding principles that accentuate my professional character.

Even though the virtual environment differs from regular office settings, it fits perfectly with my dedication to family duties. The ability to set aside time for my family is a defining feature of my work-from-home schedule.

For a copy of Esperanza’s resume please click here.