Florie Lao – Customer Service Representative, Sales Representative

Florie Mae is a spontaneous opportunity-grabber individual whose main goal is to always deliver her best service to any company she’s working with.

In 2015, she earned her degree in Bachelor of Arts in Literature. She juggles working while studying so she could finish and provide financial stability to her family. She was an encoder in a small electrical company and mostly performed administrative jobs where she became independent and reliable in her duties.

In 2016, she was a Logistics Encoder and her jobs and responsibilities are: accurately and efficiently encode all data that needs organizing and recording, confirm that entered data accurately aligns with original documentation, organize and maintain original paper evidence, and assure files are properly prepared and saved to backup drives.

In 2017, she was a Sales Encoder and by the same year when she gave birth to her first child, she stopped working in an office-based job. So, to be able to provide for the needs of her family, she involves herself in an online selling business where she sells different products according to the needs of the customer.

In 2020, she was a Sales Associate Representative in a BPO industry and there she experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. Through these experiences that she gained throughout her professional career, she has demonstrated success in responding to customer’s concerns and queries, email and chat queries in an accurate and timely manner. She also makes sure that she addressed all the customer’s concerns without lacking empathy.

She believes that her skills and experiences will be an edge to becoming a virtuous and trustworthy Virtual Assistant. Her openness to admit that she still has a lot to learn makes her a wonderful employee who knows how to listen well and follow instructions just as given. She brings in an optimistic and headstrong personality to her work and any tasks given to her and has a “can-do” attitude whenever given multiple or tedious tasks. She’s also well-acquainted with using all Microsoft office and is very open to using customer service and admin tools preferred by the company as well.

She is now ready to make the extra mile and now open to opportunities given to her. She may not have the experience in a work-from-home set-up yet, but she will be flexible enough to be trained and hopefully become a Rockstar Virtual Assistant a company could look for.

Thank you for the chance and I hope to work with you soon!

For a copy of Florie’s resume please click here.