Manuel L. Lanuza, Jr. – Real Estate and Technical Support

manuel-lanuza-formalHi! I’m Manuel Lanuza but most people call me Noy.

Life is a journey and on this journey the path is not always smooth as we move forward, we have to make stops and turns to get to where we are headed. Every journey is different but we have to enjoy it and overcome all obstacles ahead. My own journey started when I was born. I have a simple family and a simple life. As a kid, the world is just a big playground for most of us but as time goes by, it will become a battleground where we fight for our own victory.

My battle began when I was in college taking up Bachelor of Science in Civil Engineering. In my junior year, my father passed away. He was the only one supporting our family. My sister got a job but she wasn’t earning enough to support my studies and our family needs, so I had to work as well while studying.

I started working in the fast food industry for two years and at the age of 21, I was given the opportunity to work abroad. I took the chance thinking I can really help our family and raising my daughter. I worked in Kuwait under the McDonald’s Corporation and spent 6 years far away from my family. I started as a service crew member and eventually hit the supervisory level. Everyday I’m facing customers handling all their concerns, either bad or good, manuel-lanuza-vaand giving my best efforts trying to bring smiles to their faces. It taught me to think outside of the box, moving out of my comfort zone and exceeding their expectations by doing whatever it takes.

After 6 years, I went back to my beloved country and started working in the Call Center industry. I worked as a technical support representative for HP laptop computers and my 2 years stay with them taught me a lot. Customer service, technical skills, problem solving, decision making and critical thinking has been my day to day tools to help our customers. It came to a point that the company had to shutdown and it left me with no choice but to find another company where I could exhibit the skills I have acquired.

I became a part of Schneider Electric, which is a world known company for a wide range of electrical products and services. I started as a customer service representative handling work orders like order inquiry, modification, order entry and email support. After 4 years, I became a part of the technical team handling product specifications, product sizing and order quotations. With hard work and great display of technical skills, I was given a chance to apply as a technical support leader and have proven that I’m capable of the doing the said task. Part of my responsibilities were to train and develop people, generate reports and present analytics and team numbers to my respective managers during weekly and monthly reporting, consistently monitoring each team member’s performance and ensuring that targets are met.

Spending almost 9 years of my career in a corporate world made me the person I am today, a person well equipped with great skills for dealing with customers, handling people and a goal oriented individual. Now I’m a virtual assistant that’s highly trained in the real estate field and knowledgeable in skip tracing, maintenance coordinating, invoicing and inspections.

Working from home gave me the best of both worlds – spending more time with my family and giving 100% dedication to my job.

For a copy of Manuel’s resume please click here.