Sharon May Sacatrapos – Customer Service Representative

Hey there! I’m May, born on February 3, 1990, and raised in a lively province in the Philippines, surrounded by a loving family and lots of nature. My early years were all about exploring and having fun.

Let’s go back to 2008 when I was 18 years old. I made a brave decision to leave my hometown and pause my studies in BS Pharmacy. I wanted to try something new, so I started working in the Business Process Outsourcing (BPO) industry. Right away, I was excited by all the opportunities for personal and professional growth. Over the years, I took on different jobs in the BPO industry, like helping customers, fixing technical problems, and managing complaints. Each challenge helped me improve my skills, and I eventually moved into leadership roles, such as a Subject Matter Expert and Sales Trainer.

Fast forward to early 2022, when the global pandemic hit. It was a tough time for everyone, but it also led me to a good position. I seized the opportunity to excel in virtual assistant roles and maximise available resources. During this time, I collaborated with a real estate firm in the United States. In this capacity, I was responsible for reaching out to leads and prospective buyers, and scheduling appointments for sales agents. This experience ignited my passion for virtual assistant roles, prompting me to further pursue and excel in this field.

Outside of work, I have a strong passion for activities such as immersing myself in captivating books, watching thought-provoking documentaries and movies, or basking in the serenity of scenic beaches. I embraced each experience with boundless enthusiasm. Sports like badminton and swimming provided a welcome outlet for physical activity and camaraderie, while my love for music found expression through singing and playing the guitar. I am convinced that these endeavors not only enrich my personal life but also foster professional development.

As I look back on my life so far, I feel grateful for all the experiences that have shaped me. I’ve been guided by love and wisdom, and I’ve always been eager to try new things and explore new opportunities. I’m excited to see what the future holds and to continue growing and learning along the way.

For a copy of May’s resume please click here.