Katherina Angelica Garcia – Customer Service, Social Media Manager

Hi, I’m Katherina Garcia but you can call me Kate.

I have been working for almost 20 years now, mostly in the customer service field, but I also have experiences in Sales and Marketing, Freight forwarding, Appointment setting and Digital Marketing.

I graduated with a Bachelor’s Degree in Business Administration Major in Computer Applications. After graduating from college, I had the opportunity to work for United Parcel Service (UPS), a supply chain management company. I worked in the Air Shipment Import and Export Department. It was in this company that I was able to learn everything about Logistics and office management.

My experience in working for UPS opened a golden opportunity for me to work abroad. I was able to go to the United Arab Emirates to work for one of the biggest companies in Dubai. It was here that I was able to learn a lot of valuable lessons on loyalty and how to always exceed customers’ expectations. This also gave me a chance to work with customers in different settings and backgrounds. I was also recruited to work in Singapore to become a Supervisor for Yusen logistics. Unfortunately, I was not able to stay for long as it was during this time that the Singapore Government made a law about foreign workers. I guess I was meant to go back home to Manila.

Coming back home, I took a different path. I applied and started working for the BPO industry. It was here that I was able to realise how I enjoyed talking to people and resolving their concerns. I was able to handle different lines of business from Customer service, Appointment setting, and Banking and Finance.

Recently my father had a heart attack, and due to the pandemic, I decided to work from home. This way, I will be able to spend more time with him, and at the same time, I could earn to support his health needs.

As a Virtual assistant, this made me understand the value of trust. Being able to produce output with minimal supervision and to be able to contribute to the company’s growth is very important for me, most especially because my client has given me their full confidence that I will be effective in the task presented to me. I made sure that I would not let them down.

I know I can be a valuable team member because of the experience I will be bringing. I have excellent communication skills, customer service, immense office experience, administrative skills, and I always pursue excellence and professionalism in everything I do.

In my spare time, I enjoy reading, watching movies and series, singing, and spending time with my family and friends. Working from home has given me so much opportunity to do that. I consider this a blessing since this ultimately removed my commute time. Also, this change has given me a more work-life balance experience.

Thank You for reading my story, and I am so excited to start my VA career with you.

For a copy of Katherina’s resume please click here.