Kristianne Manzano – CSR, Office Administration

Hi! My name’s Kristianne Manzano, married with one daughter and a graduate of Bachelor of Science in Commerce Major in Financial Management in Baguio City, Philippines. I have 10 years work experience in the Banking Industry.

I’ve worked as a Customer Sales Assistant, handling over-the-counter cash transactions and responding to customer complaints, requests and assisting them by introducing new products of the bank. I do filing and keeping records of bank documents and making the start and end of day reports. I am also responsible for the inventory of supplies needed by the branch quarterly.

Then I became a Loans Securities Custodian and Data Controller who receives, files, monitors and safe keeps original securities and actionable loan documents such as land titles, certificate of registration of vehicles and post-dated checks for loan payments. I create, update and maintain the loan facilities and collaterals in the system generated by the bank.

My last position was a Loans Documentation Officer who processes, reviews and prepares loan documents as well as computes the needed fees, taxes and registration expenses for corporate clients. I also secure clearances or outstanding balances from the different units upon full payment of the loan for the collateral release of the borrower.

When I don’t have work, aside from doing household chores and making sure that everything is organised, I am fond of watching movies, reading fictional books and some interesting articles on the net. And upon browsing, I came across home-based online jobs. I was naturally drawn to that exciting opportunity and thought of quitting my job and pursuing this challenging career.

I enrolled in an Online Freelancing Course, basically learning how to be a Virtual Assistant. In that course, I learned about the tasks of a General VA like data entry, transcribing, calendar management and email management. I also learned about Social Media Management and Marketing, keyword research or SEO, Social Media Optimisation and Content Planning. Moreover, I did Website Creation, Optimization and Management through blogging / Online Writing and Marketing. Using online tools such as Google Calendar, Google Drive, Canva, Pixlr, Wix, WordPress, Hootsuite, Powtoon and SEO Quake. Also, I learned a few concepts and terms of Real Estate VA.

Through all these experiences, I have gained skills and other ways to improve myself by going the extra mile on my tasks. I have a good attention to detail, and I am resourceful and dependable. I have a positive, warm personality among peers. I recognise the need to be flexible and still be willing to learn more. As a newbie in this industry, I can offer a fresh perspective in sharing the skills I gained from working in the office and the needed skills I learned in this new industry that I’m willing to take.

Overall, I hope to apply those learnings to this new venture with you. Thank you.

For a copy of Kristianne’s resume please click here.