Mariel Pascua – Customer Service Associate, Administrative Assistant

Hi, my name is Mariel Pascua, and you can call me Yel. I’m 25 years old, based in the Philippines. I love watching Korean movies and series during my free time. I was a college undergraduate who took a Bachelor of Science in Psychology. I started working at a young age to support the needs of my family, be it at a full-time or a part-time job.

I started working as staff in a digital photography company. I would assist clients with their preferred clothes or look. It was fun as I was able to discover my creativity through this work.

Then, I was given an opportunity to work as an aesthetician in a newly opened aesthetic clinic. We were hired as pioneers of the clinic. At first, I had no idea what an “aesthetician” was, but I accepted the work right away. What a risk-taker, right? What I loved the most about being an aesthetician was I was able to perform a variety of facial and body treatments on different people, providing them relaxation and satisfaction after every session they attended. Then I became an Administrative Assistant at that same clinic. I’m very grateful for the opportunity they’ve given me. From performing physical tasks to performing clerical tasks. And my most recent position was as a Customer Service Associate at Amazon, which is an e-commerce company primarily known for its vast online marketplace. I handle client inquiries through phone, email, and chat, resolving issues to ensure customer satisfaction.

Reflecting on my journey so far, I realise that each role I’ve handled has significantly shaped my aspirations and understanding of my capabilities. Starting from my early days in digital photography, where I discovered my creative side, to becoming an aesthetician and later transitioning into administrative tasks and becoming a customer service associate. I’ve learned the importance of adaptability and continuous learning.

These experiences have instilled in me a deep appreciation for the value of hard work and resilience. I aspire to leverage my diverse skill set in a career that not only challenges me but also allows me to contribute meaningfully to a team. I am particularly passionate about roles that involve helping others, whether through direct support or behind-the-scenes support. As I move forward, I aim to find opportunities that align with my interests, enabling me to make a positive impact while continuing to grow both personally and professionally.

For a copy of Mariel’s resume, please click here.