Therese Buenacosa – Virtual Assistant, Customer Service Representative

Hello, my name is Therese Buenacosa, and I am a proud mother of three wonderful boys. I graduated with a degree in Marketing Management at La Consolacion College Bacolod. I also studied Bachelor of Nursing.

My experience as a Customer Service Associate in the BPO Industry is almost 9 years. While I was working in BPO, I also ventured online as an ESL teacher for 2 years. Until I decided last 2016 to work from home so that I could spend more time with my kids.

I have 3 years of experience working in a Drop Shipping Store through Amazon. Where I excelled as a Customer Service Representative and Project Team Leader. My dedication earned me a promotion to Executive Assistant, where I managed a team, conducted orientations for new hires, handled payroll, and managed calendars and emails on behalf of my client.

In my last job as a Level 2 Technical Support Representative, I was responsible for handling supervisor’s calls, assisting customers to troubleshoot their cameras, and billing disputes. This gave me great experience in Customer Service.

In my previous role, I handled supervisor-level calls. One time, I assisted a frustrated 70-year-old customer whose camera hadn’t worked for three months. The main challenge was walking him through formatting his camera’s SD card, which he wasn’t familiar with. He was upset, and I could feel the tension, as he began shouting during the call. I remained calm, acknowledged his frustration, and reassured him that I was there to help. I patiently guided him step-by-step through the SD card formatting process, providing clear instructions. I also empathized with his situation, ensuring he felt supported the whole time.

By the end, we resolved the issue, and his camera worked again. He was relieved and grateful, not only for the fix but for learning how to troubleshoot on his own in the future. This experience highlighted my skills in patience, empathy, technical troubleshooting, and customer education. I’m resilient, hardworking, and driven to achieve results.

My family sees me as a loving and dedicated mom. I am always there to support and cherish my children as they grow. I treasure the moments we spend together during my free time, creating memories that keep me grounded and motivated.

I believe my combination of personal dedication, professional integrity, and relentless drive makes me a valuable addition to your team team. Thanks for considering my application, and I hope to be a part of the company soon.

For a copy of Therese’s resume, please click here.