Edlyn Raymundo – Team Leader

Hi, My name is Edlyn Raymundo; you can call me Eds. Happily married for ten years and a mom of a beautiful daughter. I graduated with a bachelor’s degree in Computer Science from the Technological University of the Philippines last 2008. Prior to the pandemic, it never crossed my mind that I would be given a chance to work from home. As other people believe, it is indeed a blessing in disguise. I was able to cater to my daughter’s needs while continuing my career.

Two months after graduation, I started working in the BPO industry. I have handled various accounts and campaigns like customer service, technical support, sales, finance, and retention. I also have vast experience handling customer service through email, phone, and chat. I started as a regular employee and worked my way up to a Team Manager.

My tasks include queue management, handling customer escalations, processing returns, order management, order tracking, data entry, creating reports, project management, training, coaching, mentoring, and attending client meetings. I also have direct and constant communication with the clients. Because of this exposure, I have enhanced my communication skills.

Being in this industry for over a decade, I understand that you need to be self-sufficient, have integrity, and be passionate in everything you do for someone to be successful. With perseverance and non-stop learning, these qualities helped me excel in my job. I am the type of person who always asks a question if something is not clear on my end, but I always make sure to exhaust all my resources first before asking questions. If I want to learn something new, my go-to places are Google and Youtube. I also appreciate constructive criticism and honest feedback (whether positive or negative).

I am an outgoing person and I love working with people around me and having fun while working. I initially thought working from home would be a hindrance for me since, physically, I am alone. Surprisingly, I still produce the same tasks I do in the office and am actually more productive in the remote setup. I learned how to balance my work and personal life. I can say that the stress is less since I can plan my task for the day.

My goal is to learn more and enhance my skills to improve my career in this field. To not stop learning so that I could offer more and be flexible.

For a copy of Edlyn’s resume please click here.