Subject Matter Expert

I studied Bachelor of Science in Nursing. I’ve been in the Call Center industry for 8 years now, which helped me gain and learn all the skills and knowledge about customer service.

Result-driven Leader, customer-centric professional with 10 years of experience focusing on Operation and People management. Extensive record and proven result in Process improvement, Project execution, Process Implementation, and strategic planning. I started working in the corporate world as an entry-level customer service agent. I got promoted after 9 months to SME (Subject matter Expert) then transferred to the Quality Assurance Team handling new hire certification and on-boarding. After 2 years, I found out that my passion is more on people management. I pursued my passion and landed a Leadership role, handling 16-18 agents making sure that they were well-trained and fully-equipped with a clear direction towards our Team Goal.

I am an experienced Technical Support Representative, Customer Support Representative and Quality Analyst. I also have a background in Graphic Design, Web Research, and Data Entry.

I would say that in my years of being involved with different fields, I have learned a lot of valuable lessons and it provided me with ideal experiences. I became a risk taker and a self-motivated individual with both skills and passion.

I was a Customer Support Specialist then I ventured in homebased jobs as a Real Estate Administrative Assistant. I handled REO properties, listing agreements and sales contracts, client communication, CRM management, marketing and other admin tasks.

I recently worked as a Virtual Assistant for a Real Estate Company.We process rental applications, run their credit and criminal reports and speak to landlords and Property Managers. Now I am working as a curator for a photo stocking business.

I have a degree in Bachelor of Arts Major in Mass Communication. My work experiences range from being a Customer Service, Subject Matter Expert, then back to Customer Service. Now I am a researcher/writer. I do research and write paperwork for my client.

I worked as a Customer Service Representative which helped me become more efficient and productive. I was then promoted to Subject Matter Expert then as a temporary Team Lead. I also had an experience working in Tech Support.

I am a rockstar Customer Support and Sales Agent. I’m a result-oriented person so I always make sure that I deliver quality results and hit or even exceed my targets.

I am a nurse by profession, but I have been in the business of Customer Relations and E-commerce. I am knowledgeable with Google Suite, Gorgias, Aircall, Freshdesk, Freshcaller, Shopify, Business for Facebook, 17Track, and Live Chat, Slack and Bitrix.