Subject Matter Expert

I can work under pressure, I always make sure to follow the guidelines set by the client. I take every feedback seriously and improve what’s needed to be improved.

I just started my career as a home-based Virtual Assistant recently. I worked for banking and financial services and was able to handle sales and inquiries for credit card services.

I worked as a Customer Service Representative and also a Subject Matter Expert. These helped me develop my skills in various administrative tasks such as creating reports, email templates, using different Microsoft applications, researching and a lot more.

I am an experienced professional for customer service, I earned the badge for being an SME (Subject Matter Expert) and have proven data analysis as a problem solver. I am a self-starter thus I have the ability to work from home (or other locations) with minimal oversight to manage multiple projects and deadlines – with no excuses.

I have experience taking in projects like data entry and research, spreadsheet, google spreadsheet, dropbox and google drive utilisation, email management, Social Media Management, using tools such as Salesforce, Zendesk, bitrix24, hangouts were all part of the job.

I have worked in the Technical Support and Customer Service Industry for eleven years. I am also a Certified Microsoft Associate and worked with Dell, Microsoft, and HP.

I have experienced as a Subject Matter Expert, as a QA Specialist, and as a Team Leader, in my over 10 years of stay in the BPO industry. I supported billing and technical support for telephone, cable, and internet companies, and so many more.

Starting as an agent, I have developed a passion for working hard and putting my 100% dedication into solving the needs of the customers. Having said so, I was fortunate enough to leverage these skills and apply for a higher position. I was promoted as Quality Analyst after 2 months of experience in taking in regular outbound calls. I am currently, the Escalation Management Lead which handles escalated calls and client-facing tasks. I was given the Client project to handle and was a success since up until now, the portal is still being utilised and loved by our agents.

I am great with collaborations and dedicated to growing my skills to assist you within your industry. I have a Bachelor of Science in Commerce Major in Business Management and I know I will be a great asset to your team. I have training in coaching and leadership and I am experienced with management, quality assurance, and marketing.