Beatriz Freida Adelaide Belches
I have experienced working a personal agent for a Real Estate company. Right now I am happily working in the BPO industry as a Customer Service Representative.
I have experienced working a personal agent for a Real Estate company. Right now I am happily working in the BPO industry as a Customer Service Representative.
I studied Bachelor of Science in Nursing. I’ve been in the Call Center industry for 8 years now, which helped me gain and learn all the skills and knowledge about customer service.
Result-driven Leader, customer-centric professional with 10 years of experience focusing on Operation and People management. Extensive record and proven result in Process improvement, Project execution, Process Implementation, and strategic planning. I started working in the corporate world as an entry-level customer service agent. I got promoted after 9 months to SME (Subject matter Expert) then transferred to the Quality Assurance Team handling new hire certification and on-boarding. After 2 years, I found out that my passion is more on people management. I pursued my passion and landed a Leadership role, handling 16-18 agents making sure that they were well-trained and fully-equipped with a clear direction towards our Team Goal.
I am an experienced Technical Support Representative, Customer Support Representative and Quality Analyst. I also have a background in Graphic Design, Web Research, and Data Entry.
Success comes from a mixture of great ambition, extreme dedication, superb problem-solving and decision-making skills, high tolerance to pressure and unyielding integrity, all molded together by working hands and thinking minds. I want to help you succeed in your business by bringing those attributes to the table. I have years of experience in the field of Customer Service, ESL Teaching and Talent Sourcing/Recruitment combined, and you can rest assured I’m the total package you’re looking for in a VA. Not only do I have the required skill set and experience, I also have the right attitude – to work both independently and with the team. I’m a huge team player and an aspiring leader. As we are all imperfect, I’m someone who can easily bounce back from my mistakes and take coaching and feedback seriously – I believe they are the whetstone to my sword of knowledge.
After walking my path with the office-based world, I tried to work from home. I worked as an appointment setter for business insurance and I enjoyed it because I got to feel the home-based job vibe and it gave me convenience.
I graduated with a degree of Bachelor of Science in Commerce with Business Administration and has earned my certificate in Fraud Detection and Management with the International Institute of Certified Forensics Professionals. I am experienced in Corporate Sales and HR Management.
My experience consists of being a Virtual Assistant, Customer Service Rep, Billing, Email Management, Lead Generation and Data Entry. I am also hardworking, responsible and reliable.
I was a Customer Support Specialist then I ventured in homebased jobs as a Real Estate Administrative Assistant. I handled REO properties, listing agreements and sales contracts, client communication, CRM management, marketing and other admin tasks.
I started as a Customer Service Representative, then I got promoted to Qualirt Assurance Representative. Aside from physical communication with a team member, I also have great experience doing analysis reporting to our stakeholders.