Clifford Romero – Customer Service Representative, Real Estate VA

Hi, My name is Clifford Romero, but you can call me Ford. My life is a mosaic of dreams, challenges, and unexpected triumphs. As an undergraduate pursuing a Bachelor of Secondary Education Major in English at Florencio Liquigan Vargas College, My journey took a detour that would redefine my future.

In the realm of secondary education, I harboured a dream that seemed unconventional at the time—to become a call centre agent. Unfazed by doubts about my abilities, I clung to this vision. However, life had its own plans, and as I transitioned into college, unforeseen circumstances led me to hit a pause on my academic pursuits.

Undeterred, I decided to explore the dynamic world of the Business Process Outsourcing (BPO) industry. The initial foray was met with a barrage of rejections, but my resilience proved unyielding. In 2015, a breakthrough moment arrived, marking the commencement of my career as a call centre agent.

The job that began as a means to an end soon evolved into a passion. I found myself enamoured with the challenges and diversity within the BPO industry. Over the course of eight years, I navigated through various business lines—from Mobility and Real Estate to Logistics, E-commerce, and Travel Accounts. My dedication and versatility propelled me to new heights, earning the role of a team lead at a remarkably young age.

Amidst my professional journey, My life took another unexpected turn with the advent of remote work during the pandemic. Working as a virtual assistant for four years, I discovered a newfound balance between professional success and personal well-being. The once-distant prospect of working from home unfolded as a transformative experience, enabling me to not only excel in my career but also strengthen my familial bonds.

My story is a testament to the profound impact a seemingly unconventional dream can have on one’s life. From aspirations of being a call centre agent during secondary school to becoming a seasoned professional in the BPO industry and the VA WORLD, My journey exemplifies resilience and adaptability. The realisation that working from home could make life significantly easier was an unforeseen bonus—a testament to the unpredictable yet rewarding nature of life’s twists and turns.

For a copy of Clifford’s resume please click here.