Michelle Biag – General Virtual Assistant, Marketing, E-commerce

Hello, my name is Michelle Biag, and I live in Tarlac City. I have a degree in Bachelor of Science in Information Technology from Our Lady of Fatima University in Pampanga.

I started my career as a customer service representative for a credit card company based in United States. With more than six years in call center, I honed my communication skills and learned the importance of efficiency and customer satisfaction. Additionally, while working, I continued my college education for continuous learning and personal development.

When the pandemic happened in 2020, our company sent us to work at home. That’s when I discovered freelancing and I’ve wanted to work as a virtual assistant, but I’m still employed and studying at that time.

After I graduated, I decided to resign from my corporate job to look for permanent remote work. Transitioning to freelancing didn’t go as planned. I got rejected multiple times due to lack of experience. But I am determined to continue freelancing. I enrolled in a virtual assistant course to enhance my skills and as soon as I finished the course, I started to apply again. And luckily, I was hired as a part time assistant.

Opportunities came after I established a good work with my first client. I have experience in different tasks from different clients, such as data entry, research, email management, lead generation, marketing, content creation, and social media management.

Additionally, I had the opportunity to work as an e-commerce assistant without prior experience. I learned fast in every task assigned to me. Working independently without guidance from a supervisor or support of teammates like in an office culture, I became resourceful. I believe that being resourceful is an essential skill for a virtual assistant.

For over a year working as a virtual assistant, I’ve learned the importance of taking care of my clients, maintaining a positive attitude, and being available whenever they need assistance.

Looking back with experience working at the office, spending time commuting going to the office and going home, I consider myself lucky to now be able to work from the comfort of my home. Having a flexible work schedule, I can confidently say that being a virtual assistant was the best career choice I made.

As I continue to grow in this journey, I want to apply the knowledge, skills and attitude I’ve learned from previous work to the company I will be affiliated with.

For a copy of Michelle’s resume please click here.