I have a Bachelor’s Degree in Computer Science and have worked as an Office Admin, Marketing, PR, Advertising, Events, Hospitality, Tourism and Recreation. I have freelanced as a Data Entry Specialist, Accounts Clerk and Transcriptionist.
I have worked as a Customer Service/Techincal Support Representative. Yet I have Virtual Assistant job experiences such as Transcription and Appointment Setter in a Real Estate and Solar campaign.
I have a degree in Bachelor of Science in Psychology majoring in Special Education. I have a work experience as a Transcriptionist. I am very detail-oriented, excellent at meeting deadlines, and I have an average typing speed of 85 WPM.
I belong to a family of seven and I am the eldest child. Being the eldest child, at a young age, I learned to be responsible and mature. As soon as I graduated from college, I had to work immediately to help my parents support the family financially. I am the type of person that would prefer to be at home rather than go out. I enjoy watching TV, playing video games and surfing the internet or using social media websites such as Facebook, Instagram, Snapchat, Twitter, etc.
I am a Customer Service and Sales Specialist working with Inbound and Outbound calls. I have handled customer complaints and appeals, sold products via cold calling, and performed data entry. I have excellent communication skills, can multi-task with ease, have been responsible for calendar management and appointment scheduling as well as email management.
I am a skilled customer support officer with over 20 years experience in the workforce. I have good team collaboration skills, am highly trainable, very organised and very aware of projecting the right corporate image of an organisation. I have worked with CRM’s, transcribed recordings, provided back-office administration, and even worked as a purchasing officer for the head office of a bakery franchise.
I have worked in sales, billing, technical support, customer service, quality assurance for telemarketers, customer experience analysis, administration support, telemarketing, and appointment setting. I have worked with CRMs, performed basic web design and been a social media manager. I have also taken care of product research, handled email, property management and skip tracing. With a background in Real Estate I am familiar with REO principles and practices.
I am passionate about Customer Service and Sales – after working my way up to the position of Senior Operations Manager. I have worked with teams to achieve all KPI targets, excelled with problem solving, improved the company’s employee engagement and retention and been in charge of Quality Control. You’ll find me proactive, determined to master every step of your process, and a team player.
I have extensive experience working with Australian, US and UK clients performing a wide range of office administrative tasks. I have transcribed voice recordings, performed cold calling and appointment setting, managed social media accounts, worked on lead generation strategies for LinkedIn, etc., been responsible for maintaining CRM’s and been an Executive Assistant as well as a CSR.
I have worked in the BPO industry for nearly a decade – mixing with difficult cultures and adjusting to individual requirements. I have been a Customer Service Representative, Quality Assurance Specialist, Recruiter, Technical Support Officer, and Admin Support. I have managed teams, coached, and even worked as an ESL tutor for Chinese students. I can work with minimal supervision, and I am reliable, flexible and customer-driven.
